Tethered support
How can we help?
A little clarity for you and your partner. Find help with your Tethered subscription, payments, and shared plan.
Need to cancel your subscription?
Start with the place you purchased. We’ll walk you through every step.
Deleting the app does not cancel your plan. If your partner subscribed, they manage the shared plan from their purchasing account.
Subscriptions & billing
8 articlesCanceling your Tethered subscription
Step-by-step instructions for website, App Store, and Google Play purchases.
Does my subscription automatically renew?
Find your renewal date, understand trials, and stop future charges.
I don’t recognize a Tethered charge
Get help identifying a payment and finding the account that was charged.
I was unaware of the charges
Check whether a trial ended, a plan renewed, or both partners subscribed.
I don’t see my subscription in Google Play
Check your purchase source, Google Account, and partner’s shared plan.
I don’t see my subscription in my Apple Account
Understand website purchases, Apple Pay, and the account that owns your plan.
Managing a plan you share with your partner
Who cancels, what happens to shared access, and what to do if you both paid.
How do I request a refund?
Where to ask about a website, Apple, or Google Play payment.
Still need a hand?
Our Tethered support team can help with your account, a shared plan, or a payment you can’t find. Include your account email or phone number and a receipt if your question is about billing.
Email Tethered support