Tethered help center
Managing a plan you share with your partner
Who cancels, what happens to shared access, and what to do if you both paid.
One Tethered subscription can cover both linked partners. The partner who made the purchase owns the subscription and manages billing through the website, App Store, or Google Play account used to pay.
Who needs to cancel?
The purchasing partner should follow the cancellation guide below. If you only receive access through your partner, their subscription may not appear in your own billing or app store settings.
If you both started a subscription
Check both receipts and both purchasing accounts. Confirm whether each plan is still active, and cancel each unwanted subscription through its purchase platform. Canceling one does not prove that a second subscription was canceled.
What happens to our shared access?
When the shared plan’s access ends, both partners lose access provided by that plan unless another active entitlement applies. Check the cancellation confirmation for the end date. If you are separating or cannot reach the purchasing partner, contact support for help with your account and relationship link.