Where to ask about a website, Apple, or Google Play payment.
Tethered website purchases
Email support with your account email or phone number, approximate purchase date, and receipt. Tethered’s website refund policy explains the 30-day money-back guarantee and which charges it covers. Read that policy for the terms that apply to your purchase.
Use the refund process for the store that handled your payment. The website guarantee applies to website purchases. Store refund eligibility and decisions follow that store’s process.
Our Tethered support team can help with your account, a shared plan, or a payment you can’t find. Include your account email or phone number and a receipt if your question is about billing.
