Tethered help center
I don’t recognize a Tethered charge
Get help identifying a payment and finding the account that was charged.
If you do not recognize a charge, we can help you investigate. Check your email for a Tethered, Apple, or Google Play receipt and ask whether your partner purchased a shared Tethered plan using that payment method.
Contact Tethered support
Send the charge date, amount, currency, statement description, and any receipt or order number. Include the email or phone number that may be associated with the account. If needed to locate a website payment, provide only the last four card digits and card brand, never the full number or security code.
Stop future renewals
If you locate an active subscription you do not want, cancel through its purchase platform. Finish the confirmation and keep the cancellation receipt or end date for reference.